.platform-help {
  max-width: 720px;
  margin: 0 auto;
  padding: 16px 16px 28px;
}

.platform-help__intro h1 {
  margin: 0 0 8px;
  font-size: 1.5rem;
  line-height: 1.25;
}

.platform-help__intro p {
  margin: 0 0 16px;
  color: var(--zpt-gray-600, #4b5563);
  font-size: 0.98rem;
}

.platform-help__chat {
  background: #fff;
  border: 1px solid var(--zpt-border, #ececec);
  border-radius: 12px;
  padding: 12px;
  min-height: 280px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.platform-help__toolbar {
  display: flex;
  justify-content: flex-end;
}

.platform-help__new {
  border: 1px solid var(--zpt-border, #ececec);
  background: #fff;
  color: #111;
  border-radius: 8px;
  padding: 8px 12px;
  font-weight: 600;
}

.platform-help__messages {
  display: flex;
  flex-direction: column;
  gap: 10px;
  min-height: 180px;
}

.platform-help__bubble {
  max-width: 92%;
  padding: 10px 12px;
  border-radius: 12px;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  font-size: 0.96rem;
  line-height: 1.45;
}

.platform-help__bubble--assistant {
  background: #f3f4f6;
  align-self: flex-start;
}

.platform-help__bubble--user {
  background: #ffe8e6;
  align-self: flex-end;
}

.platform-help__bubble a {
  color: #b42318;
  word-break: break-all;
}

.platform-help__chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.platform-help__chips[hidden] {
  display: none;
}

.platform-help__chips button {
  border: 1px solid var(--zpt-border, #ececec);
  background: #fff;
  border-radius: 999px;
  padding: 8px 12px;
  font-size: 0.88rem;
}

.platform-help__composer {
  margin-top: 14px;
}

.platform-help__label {
  display: block;
  font-weight: 600;
  margin-bottom: 6px;
}

.platform-help__composer textarea {
  width: 100%;
  border: 1px solid var(--zpt-border, #ececec);
  border-radius: 10px;
  padding: 12px;
  font: inherit;
  resize: vertical;
  min-height: 84px;
}

.platform-help__whatsapp {
  margin-top: 12px;
}

.platform-help__whatsapp input {
  width: 100%;
  border: 1px solid var(--zpt-border, #ececec);
  border-radius: 10px;
  padding: 10px 12px;
  font: inherit;
}

.platform-help__whatsapp input[readonly] {
  background: #f3f4f6;
}

.platform-help__hint {
  margin: 6px 0 0;
  font-size: 0.82rem;
  color: var(--zpt-gray-500, #6b7280);
  line-height: 1.4;
}

.platform-help__status {
  min-height: 1.4em;
  margin: 8px 0;
  color: var(--zpt-gray-600, #4b5563);
  font-size: 0.92rem;
}

.platform-help__actions {
  display: flex;
  gap: 8px;
}

.platform-help__mic,
.platform-help__send {
  flex: 1;
  min-height: 44px;
  border: 0;
  border-radius: 10px;
  font-weight: 700;
}

.platform-help__send {
  background: var(--zpt-brand, #ff3b30);
  color: #fff;
}

.platform-help__mic {
  background: #111827;
  color: #fff;
}

.platform-help__mic.is-recording {
  background: #b42318;
}

.platform-help__mic:disabled,
.platform-help__send:disabled,
.platform-help__new:disabled {
  opacity: 0.6;
}

.platform-help__privacy {
  margin: 10px 0 0;
  font-size: 0.82rem;
  color: var(--zpt-gray-500, #6b7280);
}

@media (max-width: 360px) {
  .platform-help {
    padding: 12px;
  }

  .platform-help__actions {
    flex-direction: column;
  }
}